Returns & Refund Policy
Last updated: January 2026
✅ We offer a 7-day return window on all products. If you're not satisfied, we'll make it right.
Return Eligibility
You may return a product within 7 days of delivery if it meets the following conditions:
- The product is in its original condition and packaging
- All accessories, manuals, and items included in the box are present
- The product has not been physically damaged by the customer
- The product is not one of the excluded categories listed below
How to Return a Product
2
Receive return instructions. We'll provide you with a return reference number and instructions for sending the product back.
3
Ship the product back. Package the item securely in its original packaging and send it to our Edenvale address. Return shipping costs are the customer's responsibility unless the product is defective or incorrect.
4
Receive your refund or replacement. Once we receive and inspect the return, we'll process your refund within 5–7 business days, or send a replacement if preferred.
Defective or Incorrect Products
If you receive a product that is defective, damaged, or not what you ordered, we will cover the cost of return shipping and offer you a full refund or replacement at no charge. Please contact us within 7 days of delivery.
Manufacturer Warranty
All products sold by Online TechHub come with a manufacturer's warranty. The warranty period varies by brand and product (typically 1–3 years). Warranty claims after the 7-day return window must be directed to the manufacturer or their authorised service centre.
We can assist you in initiating warranty claims — contact us and we'll guide you through the process.
Exclusions — Non-Returnable Items
- Consumable items (ink cartridges, toner, printer paper) once opened
- Software, digital downloads, and licence keys once redeemed
- Products damaged by the customer after delivery
- Products with removed or damaged serial number stickers
- Products returned without original packaging
Refund Processing
Approved refunds are processed within 5–7 business days of receiving the returned product. Refunds are issued via the original payment method (EFT or PayFast).
Contact Us for Returns
📱 WhatsApp: 069 691 3518 (fastest response)
📧 Email: info@onlinetechhub.co.za
📍 Address: 56B High Road, Edenvale, 1610, Gauteng